Frequently Asked Questions
Everything you need to know about our authentic Italian pastries and delivery services.
How do you ensure the freshness of pastries during shipping?
We use specialized insulated packaging and gel ice packs to maintain a controlled temperature. All orders are baked fresh and shipped via express courier to ensure they arrive in perfect condition.
Do you offer gluten-free or vegan options?
Yes, we have a curated selection of gluten-free and vegan Italian treats. Please check the 'Dietary Requirements' filter on our shop page to see the full range of available products.
What is the shelf life of your cannoli and cakes?
Our handmade cannoli are best enjoyed within 2-3 days if kept refrigerated. For cakes and other specialty pastries, specific storage instructions and 'best before' dates are included on the product packaging.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar. We recommend choosing a date 24 hours prior to your event to account for any local courier delays.
What is your policy on returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours with a photo of the package for a replacement or refund.
Do you provide catering for large events or weddings?
Yes, Pasticceria Papa offers bespoke catering packages for corporate events, weddings, and private parties. Please contact our events team via the 'Catering' page for a personalized quote.